How do I file a complaint?
First off we’re very sorry to hear you’re unsatisfied. We’re eager to understand your concerns and try to make it right. The following process is the best and fastest way to get your issue resolved. The first step is to communicate with our customer service department by phone at 888-442-0002 or by email at If our customer service department is unable to resolve your concerns you can escalate the issue to our management team by filling out our complaint form. All complaints are reviewed by National’s management to ensure your issues are properly addressed.