Before you file a complaint we recommend you attempt to communicate with our customer service department by phone at 888-442-0002 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our customer care team can resolve the vast majority of issues directly. However, if our customer service is unable to resolve your concerns you can escalate the issue to our management team by filling out the form on this page or by sending a detailed email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Your feedback is vitally important to us. ALL COMPLAINTS ARE REVIEWED BY OUR MANAGEMENT TEAM.

Please provide as much detail as possible to allow us to research any issues concerning your account. Make sure to include a phone number, your service address and utility account number to allow us to quickly locate your account.